Diary Number: 3
Date: 14/11/2018
Daily Summary
Learning & Positive Aspects of the Day
I learnt an awful lot today. I was cross checking room types to booking details. At check in I was inputting guests passport details through the system. Familiarised myself with invoicing through Excel forms and include any extras charged to the room.
Challenges Encountered
Again the language barrier is a issue but its getting easier. I understood a lot more today. A guest had asked me in Spanish coud I put his luggage in the hold for a few hours and i understood perfectly what he was asking. When he came back for it I was delighted to know what he was looking for and without asking the staff for help I just went and got it for him.
Self-Evaluation
I’m very pleased with my progress in the job. I only need to be told something once, and I know I am of good use to the staff. I feel we are doing work that is needed to be done rather than work just created to keep us busy.
Cultural
The sights in Granada are spectacular, I particularly like the street art.
